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Question Are you a factory?

Answer Yes, INEO is a manufacturer with nearly ten thousand square meters factory and one-stop service company integrating production, design and sales.

Question Can you provide a design solutions?

Answer Yes, we can provide free design solutions for various catering projects, such as hotel kitchen, restaurant, bakery, bar, etc. Please provide us planning area of your project.

Question How can I get a quick quote?

Answer Please tell us the product list, seating number of the restaurant, the area of the kitchen and the menu.

Question How long is the warranty period?

Answer One year warranty. If there is any problem with the goods during the warranty period, please provide relevant evidence. We will send you relevant spare parts.

Question What is the packing of the goods?

Answer Outer packing-Standard export carton/wooden frame/wood case.If there are other requirements, please advise.Inner packing - All joints will be ensured to be tight and uniform before packing with EPE protection and EPS corner protection.Mark - With customers required shipping mark.

Question How long is the delivery time?

Answer Generally 7~15 days, actual situation depend on products items and quantity.

Question Can you provide customized product?

Answer Some products can be customized, please inform us of your demand.

Question If the machine doesn't or I don't know how to operate?

Answer We will provide product's instructions in advance.Besides, our professional technicians who can answer your questions and provide operation video if necessary.

Question Whether the product is English panel and manual?

Answer Yes, we will offer English version products normally.

Question Voltage and plug of the product?

Answer Our company offer conventional plug and voltage, please advise us your demand when you ordering.

Question If I can not do the installation by myself, can you help us?

Answer Yes, we can. We have professional team to do the installation and debugging.

Question Payment term?

Answer 30% deposit before production, 70% deposit before delivery.

Question How can I pay you ?

Answer We can accept all kinds of payment methods:

1. T/T (Telegraphic Transfer): for big amount, low banking fee and short time, usually 2~3 days.

2. L/C (Letter of Credit): we usually accept irrevocable L/C at sight or 30 days, 60 days. This is also for big amount but with high banking fee, high for buyer and seller.

3. Western Union / Moneygram: Usually for small amount or urgent payment, its real-time arrivals of account, reasonable transferring fee makes it very flexible and you can go to the western union/ moneygram agent to transact in your country. For detail please visit: http://www.westernunion.com and https://www.moneygram.com

4. Paypal: Paypal is a popular online payment method, if you have Paypal account, it is suitable for small amount within USD$2000, otherwise, the transferring fee is quite high. For details visit http://www.paypal.com