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Project

FAQ

Q: Are you a factory?

A: Yes, INEO is a manufacturer with nearly ten thousand square meters factory and one-stop service company integrating production, design and sales.

Q: Can you provide a design solutions?

A: Yes, we can provide free design solutions for various catering projects, such as hotel kitchen, restaurant, bakery, bar, etc. Please provide us planning area of your project.

Q: How can I get a quick quote?

A: Please tell us the product list, seating number of the restaurant, the area of the kitchen and the menu.

Q: How long is the warranty period?

A: One year warranty. If there is any problem with the goods during the warranty period, please provide relevant evidence. We will send you relevant spare parts.

Q: What is the packing of the goods?

A: Normally packing is carton/wooden frame or wood case. If there are other requirements, please advise.

Q: How long is the delivery time?

A: Generally 7~15 days, actual situation depend on products items and quantity.

Q: Can you provide customized product?

A: Some products can be customized, please inform us of your demand.

Q: If the machine doesn't or I don't know how to operate?

A: We will provide product's instructions in advance.Besides, our professional technicians who can answer your questions and provide operation video if necessary.

Q: Whether the product is English panel and manual?

A: Yes, we will offer English version products normally.

Q: Voltage and plug of the product?

A: Our company offer conventional plug and voltage, please advise us your demand when you ordering.

Q: If I can not do the installation by myself, can you help us?

A: Yes, we can. We have professional team to do the installation and debugging.

Q: Payment term?

A: 30% deposit before production, 70% deposit before delivery.

Q: How can I pay you?

We can accept all kinds of payment methods:

1. T/T (Telegraphic Transfer): for big amount, low banking fee, and short time, usually 2~3 days.

2. L/C (Letter of Credit): we usually accept irrevocable L/C at sight or 30 days, 60 days. This is also for big amount but with high banking fee, high for buyer and seller.

3. Western Union / Moneygram: Usually for small amount or urgent payment, its real-time arrivals of account, reasonable transferring fee makes it very flexible, and you can go to the western union/ moneygram agent to transact in your country. For detail please visit: http://www.westernunion.com and https://www.moneygram.com

4. Paypal: Paypal is a popular online payment method, if you have Paypal account, it is suitable for small amount within USD$2000, otherwise, the transferring fee is quite high. For details visit http://www.paypal.com

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