Q: Are you a factory?
A: Yes, INEO is a manufacturer with nearly ten thousand square meters factory and one-stop service company integrating production, design and sales.
Q: Can you provide a design solutions?
A: Yes, we can provide free design solutions for various catering projects, such as hotel kitchen, restaurant, bakery, bar, etc. Please provide us planning area of your project.
Q: How can I get a quick quote?
A: Please tell us the product list, seating number of the restaurant, the area of the kitchen and the menu.
Q: How long is the warranty period?
A: One year warranty. If there is any problem with the goods during the warranty period, please provide relevant evidence. We will send you relevant spare parts.
Q: What is the packing of the goods?
A: Normally packing is carton/wooden frame or wood case. If there are other requirements, please advise.
Q: How long is the delivery time?
A: Generally 7~15 days, actual situation depend on products items and quantity.
Q: Can you provide customized product?
A: Some products can be customized, please inform us of your demand.
Q: If the machine doesn't or I don't know how to operate?
A: We will provide product's instructions in advance.Besides, our professional technicians who can answer your questions and provide operation video if necessary.
Q: Whether the product is English panel and manual?
A: Yes, we will offer English version products normally.
Q: Voltage and plug of the product?
A: Our company offer conventional plug and voltage, please advise us your demand when you ordering.
Q: If I can not do the installation by myself, can you help us?
A: Yes, we can. We have professional team to do the installation and debugging.
Q: Payment term?
A: 30% deposit before production, 70% deposit before delivery.
Q: How can I pay you?
We can accept all kinds of payment methods:
1. T/T (Telegraphic Transfer): for big amount, low banking fee, and short time, usually 2~3 days.
2. L/C (Letter of Credit): we usually accept irrevocable L/C at sight or 30 days, 60 days. This is also for big amount but with high banking fee, high for buyer and seller.
3. Western Union / Moneygram: Usually for small amount or urgent payment, its real-time arrivals of account, reasonable transferring fee makes it very flexible, and you can go to the western union/ moneygram agent to transact in your country. For detail please visit: http://www.westernunion.com and https://www.moneygram.com
4. Paypal: Paypal is a popular online payment method, if you have Paypal account, it is suitable for small amount within USD$2000, otherwise, the transferring fee is quite high. For details visit http://www.paypal.com
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